Frequently Asked Questions

You pay a one‑time fee per project before submitting financial data. The fee is based on your project budget (e.g., $29 for budgets up to $50,000, $49 for $50k–$250k, $99 for $250k–$1M, $199 for above $1M). Payment unlocks the financial input form and triggers the valuation engine. No subscription required.

You need the project name, industry, location, total budget, expected return, and any additional risk factors (optional). No financial statements or complex documents are required for standard valuation. For due diligence support, additional documents may be requested.

Yes, our reports are designed to meet the due diligence standards of most financial institutions. We provide a clear scoring methodology, risk breakdown, ROI analysis, and a professional PDF that can be attached to loan applications. Many banks in East Africa already recognise JUAN VALUERS reports as a valid pre‑screening tool.

The valuation is instant after you submit your financial data. The entire process from registration to final report can be completed in under 10 minutes. Portfolio valuations (bulk uploads) are processed within 1 hour.

If payment is made but financial data is never submitted, we offer a refund within 30 days minus a 10% processing fee. Once the valuation is generated, no refund is possible because the report is delivered. If the system fails due to a technical error, we offer a full refund or free re‑valuation.

Yes, our Portfolio Valuation service allows you to upload a CSV file with up to 50 projects. You receive a consolidated dashboard with scores, risk distribution, and recommendations. Volume discounts apply (10+ projects – 15% off; 25+ – 25% off).

We accept credit/debit cards (Visa, Mastercard, American Express), mobile money (M‑Pesa, Airtel Money) for select African markets, and bank transfers. All payments are processed via secure, PCI‑compliant gateways. No card details are stored on our servers.

Absolutely. We use HTTPS encryption, secure session management, and role‑based access controls. Passwords are hashed with bcrypt. Financial data is stored in a secure database with regular backups. We never share your data with third parties without explicit consent.